Frequently Asked Questions
If you can’t find the answers you’re looking for then please get in touch by giving us a call on
01628 478823 or drop us an email at email@example.com.
Are your products tested on animals?
No. None of our products or ingredients are tested on animals. We insist on high welfare policies from our suppliers. We also ensure we source as much as possible from the UK.
Are your candles made with natural wax?
We work with suppliers who use natural and toxic-free waxes and ingredients.
Are your products safe to use during pregnancy?
We use ingredients that are carefully selected for consumer safety. However, during pregnancy, we would always recommend you consult your midwife or doctor before using the products on your skin. Care should also be taken when using essential oils. Should you have any specific questions regarding essential oil use, please email Louise, our qualified aromatherapist, at firstname.lastname@example.org.
Do you sell refills? Yes, where there are available from our suppliers. A number of our suppliers are currently working on refill options. As soon as they become available, they will be available on our website. Refills are currently available for our Brownstone Reed Diffusers.
How quickly will my order arrive?
Please allow 3-4 working days for your order to arrive for standard UK delivery. Click here to view our shipping policy.
Where is my order?
If you have placed an order and it has still not arrived after 3-4 working days, then please get in touch with us at email@example.com and we will look into this for you.
Do you have a shop where I can try the products before I buy them?
Of course! Visit us at 28 High Street, Marlow, SL7 1AW.
What postal services do you use? DPD or Evri
I've changed my mind, can I cancel my order?
No problem at all, just contact us as soon as possible and we will cancel the order for you.
I've signed up for your email newsletter but the welcome email hasn't come through and I would like the discount code.
If you are having any trouble receiving our emails, please email us at firstname.lastname@example.org and we can look into this for you as quickly as possible.