Frequently Asked Questions

Yes! You can purchase our digital gift cards here. They’re delivered instantly by email — perfect for last-minute gifting.

Yes. We offer simple, elegant gift wrapping and handwritten gift notes upon request. Just add a note during checkout or email us at info@twentythreeliving.co.uk after placing your order.

Yes — we occasionally run promotions and exclusive offers. Sign up for our newsletter or follow us on Instagram to stay up to date with our latest collections and discounts.

Unfortunately, only one discount code can be used per order. We recommend applying the code that gives you the best value for your purchase.

We proudly support brands that value sustainability, craftsmanship, and ethical production. Many of our products are handmade, locally sourced, or produced in small, responsible batches to reduce environmental impact.

Yes! We’d love to welcome you to our beautiful boutique:
28 High Street, Marlow, SL7 1AW

If you haven’t received your welcome email, please check your spam or promotions folder.
If it’s still missing, email us at info@twentythreeliving.co.uk, and we’ll make sure you receive your code promptly.

We aim to dispatch all orders within 1–2 working days. Please allow 3–4 working days for standard UK delivery once dispatched.
Click here to view our full Shipping Policy.

If your order hasn’t arrived after 3–4 working days, please contact us at info@twentythreeliving.co.uk and we’ll look into this for you as soon as possible.

No problem at all. Please contact us as soon as possible after placing your order, and we’ll do our best to cancel it before it’s dispatched.

If your order hasn’t arrived within the estimated delivery time:

1. Check your tracking link (sent by email once your order has been dispatched).
2. If tracking shows delivered but you haven’t received it:
   • Check with household members, neighbours, or building management.
   • Look for a delivery card or “safe place” note.
3. If you still can’t locate your parcel, please contact us within 7 days of the expected delivery date at info@twentythreeliving.co.uk with:
   • Your order number
   • A brief description of the issue
   • Confirmation that you’ve checked locally

We’ll investigate the matter with our courier partner.
Please note that claims for missing parcels must be made within 14 days of dispatch.

If any item arrives damaged, defective, or missing, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of:
  • The outer packaging
  • The damaged item(s)
  • The shipping label

We’ll review your claim and may offer a replacement item (if in stock), store credit, or a refund.
If an investigation with our delivery partner is required, please allow up to 10 business days for resolution.

In some cases, we may ask you to return the damaged item for assessment. We’ll provide a prepaid return label, so you won’t need to cover any postage costs.

If the incorrect address was entered at checkout, we’re unable to retrieve or refund that parcel.
If the error occurred with the courier, we’ll investigate and arrange a replacement or refund once confirmed.

We aim to resolve all missing or damaged parcel claims within:

• 5 business days for straightforward cases
• 10–15 business days if courier investigation is required

We’ll keep you informed throughout the process.

No. None of our products or ingredients are tested on animals. We insist on high welfare standards from all our suppliers and prioritise sourcing from within the UK wherever possible.

Yes. We work with trusted suppliers who use natural, non-toxic waxes and high-quality ingredients to ensure a clean, safe burn.

All ingredients are carefully selected for safety and quality. However, we recommend consulting your midwife or doctor before using any product directly on your skin during pregnancy.
Care should also be taken when using essential oils.
For specific questions, please email Louise, our qualified aromatherapist, at info@twentythreeliving.co.uk.

Yes — you can explore our current selection of refills here.
Several of our suppliers are also developing new refill options, which will be added to our website as soon as they become available.