Privacy policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and care for your data when you visit or shop with us at twentythreeliving.co.uk.

Contact
If you have any questions, you can contact us at:
info@twentythreeliving.co.uk
Twenty Three Living, 28 High Street, Marlow, SL7 1AW, United Kingdom

What We Collect
When you browse or shop with us, we may collect your name, contact details, billing and delivery address, order information, and payment details (processed securely by our payment providers). We also collect technical information such as your IP address, device type, and how you use our website.

How We Use Your Information
We use your information to fulfil your orders, communicate with you, provide customer support, improve our website, personalise your experience, and — if you have opted in — send you updates, offers and marketing by email or SMS.

Payments
Payments are processed securely via trusted providers including Shopify Payments (card payments such as Visa, Mastercard and American Express), PayPal, Shop Pay, Apple Pay and Google Pay. We do not store your full payment details.

Sharing Your Information
We only share your information where necessary to run our business and deliver your order. This includes our website platform (Shopify), delivery partners (such as Evri), and trusted service providers that support our store, marketing, reviews and customer experience.

These providers include tools for email and SMS marketing, reviews, analytics, website optimisation, product discovery and customer notifications. Some may process data outside the UK, and we ensure appropriate safeguards are in place.

Cookies
We use cookies and similar technologies to ensure our website functions properly, understand how it is used, and improve your experience. Some third-party services we use may also place cookies. You can manage cookies through your browser settings or our cookie banner.

How Long We Keep Your Data
We retain your information only as long as necessary to fulfil your order, provide support, meet legal and accounting requirements, and manage our business.

Your Rights
You have the right to access, update or request deletion of your personal data, as well as to object to or restrict certain types of processing. You can also withdraw consent for marketing at any time.

To exercise your rights, please contact us at info@twentythreeliving.co.uk.

Complaints
If you are not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

Updates
We may update this policy from time to time. The latest version will always be available on this page.

Last updated: April 2026